Terms And Conditions of Athens Tours Greece – Planetourama

The business owner of Athens Tours Greece is Athens Tours Greece EE | Planetourama, our registered office is at 37 Andrea Siggrou Ave., 11743 Athens, Greece and our company number is 0206E60000543201 authorized by the Greek ministry of tourism. You can call us at +30 210 4516106. E-mail: infoobfsctd@athenstoursgreece.com

Please take time to read carefully the following terms and conditions for your own information and protection. It is your responsibility to ensure that you have read and understood the various terms associated with your contract before placing any bookings.

By making a booking with Athens Tours Greece | Planetourama, you agree to be legally bound by these terms and conditions as they may be modified and posted on our website from time to time.

Booking and Confirmation

1.1 Voucher Issuance Process

  • Upon completion of payment, Athens Tours Greece will issue a confirmation/voucher via email or fax. It is essential that this voucher is printed as proof of purchase and presented to the service provider.
  • For wire transfer money click here!
  • It is critical that all traveler information is provided accurately at the time of booking.
  • Should there be any need for changes or adjustments to the booking, these requests must be communicated to us by email.
  • Athens Tours Greece cannot be held responsible for any problems arising from failure to receive or properly check the confirmation/voucher.
  • For communication purposes, please ensure that all correspondence is in English.
  • Frequent Asked Questions

1.2 Prices and Inclusions

Included in prices:

  • Transportation services, including limousines, taxis, minibuses, motorcoaches or guided services.
  • Valid for the specified tour period, from April 1 of the current year to March 31 of the following year, regardless of the date of booking.
  • All prices are subject to change without notice.
  • For group tours, prices include entrance fees to museums and archaeological sites (as detailed in the motorcoach itineraries) and applicable taxes. Please note that seat numbers are not assigned in advance.

Prices exclude:

  • All personal expenses such as laundry, telephone calls, etc.
  • The cost of beverages, mineral water, coffee and tea after meals.
  • Tips, visa fees and any sightseeing or services not listed on our itineraries.
  • If you are not sure what is included in the tour price, please contact us for clarification.
  • Prices for private tours do not include entrance fees to museums and archaeological sites (as described in the private tour itineraries). They do include meals and accommodations when mentioned in the tour description. Seats are not reserved for these tours.

1.3 Children’s Discounts (applicable only to group motorcoach tours)

  • Children under the age of 4 travel free of charge.
  • Children between the ages of 4 and 12 receive a discount of approximately 50% off the adult fare.
  • For air and sea tours, including cruises, discounts are subject to the policies of the specific airline or cruise line.
  • Discounts are not cumulative; each participant is entitled to only one discount per tour.

Tour Information and Policies

2.1 Basic Tour Information

  • Tour Duration:
  • Private Tours Duration: Half Day: 4 hours Full day: 8 hours, depending on traffic.
  • Mini Bus Private Tours & Coach Tours: Half Day: 4 hours | Full day: 8 hours, depending on traffic.
  • Guide Language: Guides on our tours provide commentary in English, although arrangements can be made in advance for commentary in other languages (not always possible).
  • Smoking Policy: Smoking is not permitted on the tours; however, there are frequent stops to accommodate those who wish to smoke.
  • Itinerary Changes: The Company reserves the flexibility to change itineraries or routes as deemed necessary.
  • Carrier and Operator Conditions: Participation in the Tours is subject to any additional terms and conditions imposed by the carriers and operators involved.
  • Dress Code: Access to churches and monasteries on our tours requires appropriate dress: long trousers for men and skirts for women.

2.2 Tour itineraries and drivers

  • Itineraries are as detailed for each specific tour. In the event of force majeure or other unforeseen circumstances beyond our control occurring after the start of the tour, we reserve the right to adjust the route or change the itinerary.
  • Drivers adhere to strict legal and time constraints that require drop-offs at convenient locations based on traffic conditions. They will make every effort to drop you off at or as close as possible to your hotel, unless otherwise specified. Our drivers are always available for assistance and guidance.

2.3 Accommodation Details

  • Guests will be accommodated in twin rooms with either bath or shower.
  • Single rooms are available upon request, subject to availability, at a supplement of €0 per night for both first class and tourist class hotels.

2.4 Baggage Policy

  • Rates include handling of one piece of baggage per person.

2.5 Bus change for shared coach tours

  • For multi-day tours that include Delphi and Meteora in the itinerary, there will be a bus change from Delphi to Meteora.
  • Due to traffic regulations and potential difficulties, motorcoaches may not be able to provide door-to-door service, especially at peak times.

Responsibility and Liability

3.1 Responsibility clause

  • Athens Tours Greece acts only as an agent for suppliers such as hotels, steamship lines, railroads, airlines and bus companies. The issuance of all vouchers, exchange orders, receipts, contracts and tickets is subject to the terms and conditions of the respective service provider. Acceptance of these documents constitutes acceptance of all such terms and conditions.
  • Athens Tours Greece is not responsible for any harm, loss or damage to persons or property that may result from the services provided by these entities. This includes issues arising from natural disasters, maritime hazards, equipment malfunctions, government actions, war, strikes, riots, government actions, schedule changes, or any other circumstances beyond the control of Athens Tours Greece. Athens Tours Greece is also not responsible for losses or expenses incurred due to inadequate or missing travel documents.
  • Luggage remains the traveler’s responsibility throughout the tour unless it is insured. Personal items such as coats, scarves, cameras and other hand luggage are the responsibility of the passenger. Travelers are advised to be vigilant as these items are not covered if left unattended.
  • Any complaints must be made in writing within 21 days of the incident.
  • Participants wishing to join the tour directly at the point of departure must arrive no later than 15 minutes prior to the scheduled departure time. This policy applies to all shore excursions and the day cruise.

3.2 Excess Baggage, Conduct & Liability

  • If you are carrying excess baggage, such as more than 1 bag per person, surfboards, golf clubs, bicycles, but not limited to other oversized items, you must inform us at the time of booking so that we or our suppliers can provide the correct vehicle. If you fail to notify us, you will be responsible for any additional costs incurred. In any event, if the above does not fit in the proposed vehicles, there will be an additional charge which you will be informed of and agree to.
  • Our suppliers reserve the right to terminate the transfer if you or your party are disruptive to the driver or other passengers. Neither we nor the suppliers will be liable for any additional costs incurred. Passengers are prohibited from consuming alcoholic beverages on any transfer. Any costs incurred by you or your party as a result of damage to a transfer must be paid by you or your party at your destination and we or the supplier will not be liable for such costs.
  • In cases where we act only as a booking agent, we have no liability for any of the transfer arrangements and in particular no liability for any illness, personal injury, death or loss of any kind unless caused by our negligence. Any claim for damages for injury, illness or death arising from your use of the transfer services must be brought against the operator of the transfer services and will be subject to the laws of the country in which the transfer is provided.

Travel Requirements and Recommendations

4.1 Visa & Passports

  • You must be in possession of a valid passport for all countries visited and it is your responsibility to check with your travel agent as to what visas are required. All matters relating to this booking are subject to Greek law.

4.2 Travel Insurance

  • We recommend that all passengers are adequately insured before traveling abroad. This is usually a requirement of most tour operators who reserve the right to refuse travel if proof of insurance cannot be provided.

4.3 Special requirements

  • At the time of booking, it is the customer’s responsibility to inform us of any special requirements, such as child car seats or mobility requirements for transfers. Please note that these cannot be guaranteed.

4.4 Child safety seats

  • EU Directive 2003/20/EC states that children must use an appropriate child safety seat until they are 12 years old or reach a height of 135 cm. However, there is an exception for licensed taxis. If a child seat is not available, children 3 years of age or older may travel as long as they wear an adult seat belt. Children under 3 years of age may be transported without a seat belt or harness as long as they ride in the back of the vehicle.

4.5 Wheelchairs

  • Any passenger traveling in a wheelchair must advise us at the time of booking to ensure that the correct vehicle is available to meet your specific requirements. We must be informed if wheelchairs are folding, manual or have a battery and/or motor. This policy also applies to scooters.

Customer Service and Complaints

5.1 Customer Service

  • We hope that your travel arrangements go as smoothly as possible and that you enjoy your vacation. However, if you have a complaint while you are at the resort, you must first report it immediately to the local representative of the supplier. If the problem cannot be resolved on the spot, you should make a written complaint to the supplier’s representative at the resort and report the matter in writing to Athens Tour Greece within 14 days of your return home. Please note that you should allow 28 days for all issues raised to be completed and resolved.
  • If you incur out-of-pocket expenses while at the resort, you must obtain and retain receipts detailing each expense. Failure to submit receipts as part of a complaint may waive your right to a refund.

Important Notices and Additional Information

6.1 Important Notices

  • The personal services described herein may be modified to meet your needs and requirements.
  • Luggage Assistance: Your driver will help you load/unload your checked luggage into the vehicle and assist you in any way possible, but we do not provide a porter service and your driver cannot carry all of your luggage for you. We recommend that you use the baggage carts available at the airport.
  • When you arrive at your destination, your chauffeur will simply unload your luggage from the vehicle. We do not provide porter service for luggage to and from your hotel, villa or home. A porter will assist guests with their luggage upon arrival and departure. If you need such a service, please contact our office! The accommodation and its porters are fully responsible for transporting your luggage from the hotel, house or villa premises to the vehicle and/or from the vehicle to the accommodation premises. If you require assistance with luggage from the hotel, home or villa to your vehicle, please arrange this with your concierge, porter and/or doorman.
  • If you are staying at a property that does not have a concierge service, please be sure to bring your luggage with you, as your driver will not be able to carry all of your luggage or accompany you inside the property. This is especially true in cases where it is illegal or impossible for the driver to stop or park near your hotel, home or villa.
  • Clients are fully responsible for their luggage, valuables, personal belongings or any other items belonging to the client. Please make sure you have all your luggage and personal items when you leave the hotel, villa, boat, yacht, van or any other means of transportation for your arrival/departure and when you enter or exit the vehicle. Athens Tours Greece and its drivers are not responsible for lost, stolen or forgotten valuables, personal items, luggage or other personal belongings.

6.2 Additional Information

  • The hourly rate has a minimum charge of 2 hours.
  • All our vehicles are Mercedes-Benz. Vehicles may vary, in which case we’ll provide you with a similar vehicle of suitable size and quality for your needs, enjoying the same high standards.
  • If the group is accompanied by an escort, the driver is not required to speak English.
  • Due to the complexity and unpredictability of modern transportation and unexpected situations, the planned itinerary may change at any moment and our agreed pickup time may be affected by any social, economic or environmental phenomena! Appointed, Named Drivers & Vehicles may change unexpectedly in the event of a Force Major issue (Covid illness of the driver, unexpected mechanical problems, accidents, etc.) and the Motability Scheme may change at the discretion of our Transportation Department. However, our services will be provided as scheduled, based on the same standards as booked and reserved accordingly!

Acceptance of Terms and Conditions

7.1 The importance of ticking the “I agree to the terms and conditions” box

  • Terms and conditions are as old as agreements and contracts. They can consist of requirements, rules, special agreements, provisions and standards.
  • Clicking on the “I accept the terms and conditions” button, as in our case when signing up for services or making an online purchase, is legally binding. Therefore, you must take the time to read it and put some effort into understanding it, as it may contain a lot of legal terminology.
  • The user agreement is essential to ensure that the terms and conditions are legally enforceable. In the event of a legal dispute, proof that a user has agreed to the terms and conditions can be useful.
  • All of this is an integral part of a contract. One must agree to abide by all of them in order to use a service or make an online purchase.

Cancellation Policy

Read our Cancellation Policy Details for our services.

*Athens Tours Greece reserves the unilateral right to cancel any tour at any time, guaranteeing a refund to those passengers who have completed their fare payments. In such cases, we are committed to providing substantial assistance in finding suitable alternative arrangements for the affected passengers.

User Agreement Governing the Use of our Website

  • When placing a booking you undertake to us that the details you have supplied are correct, including passenger names, dates, and credit or debit card details.
  • If there are changes to the details supplied, it will be your responsibility to contact us and request changes. Please use our contact page.
  • Athens Tour Greece will put its best endeavors to find and rectify any errors and omissions as quickly as possible. However, because of the sophisticated technology required, there may be times when obvious errors occur such as the price or some other detail displayed being incorrect. In this case, Athens Tours Greece shall reserve the right to cancel that contract and the customer will not have any liability in this regard.
  • Our booking platform may accept unrealistic bookings without objecting any further to the user’s judgment and in this case, we reserve the right to refuse any refunds with respect to those products purchased.
  • Athens Tours Greece does not make any warranty that the website is free from infection by viruses or any other software that has contaminating or destructive properties.
  • When a visitor chooses to pay offline then he/she undertakes that the product(s) selected may not be available. Confirmation of order, in this case, is made when we receive full payment for the product(s) selected.
  • Our Online Booking services are provided on an \” as is\” basis and we do not make any representation or warranty, express or implied, as to the availability of any product(s) or other Holiday Arrangement.

Data Protection Policy

We have taken every possible measure to ensure the confidentiality of your personal information. However, some of the details must be passed to the suppliers associated with your holiday, such as your tour operator, airline, hotel, transport company, insurance provider etc. The information may also be provided to security or credit checking companies, and public authorities such as customs/immigration, if required by them, or as required by law. Please note that once your information is passed onto the suppliers associated with your holiday, the information becomes subject to their data protection policy. You may view our privacy policy here.

Read more: Privacy Policy